Managing and Resolving Conflict
- To provide a forum to explore, discuss and share how employees manage, deal and diffuse challenging situations and conflict in the workplace like bullying, intimating or aggressive behaviour like meeting or boardroom environments
- To provide a framework to follow when dealing with these difficult situations looking at practical and emotional strategies the “before, during and after” stages.
- To analyse strengths and weaknesses when dealing with conflict and power imbalances in the workplace.
- A component on public speaking and developing confidence
Outcomes
- To have strategies to deal with challenging situations in the workplace and meetings.
- To increase confidence and empower employees in the workplace.
- To provide support and respect for each other.
- To enhance and develop communication skills in the workplace and improve productivity.
